File a claim
Let us walk you through the process step by step to ensure your peace of mind.
Forms
No matter which claim form you need, find it here.
個人保障索償表格
團體醫療保障索償程序
Frequently asked questions
What documents do I need to submit to make a claim? Is there a checklist for reference?
The procedures for each type of claims are established to meet specific needs, so details of different claims procedures vary. Please refer to Group Insurance Claims Procedures for details.
If a claim has already been paid by another insurer, is it necessary to submit additional documents?
If you have already received a benefit payment from another insurer before submitting a claim to Manulife, additional documents may be required:
— Hospitalization/Surgical or Outpatient/Dental
Copies of payment advices and original/certified true copies of receipts from other insurers (for claims paid by other insurers).
Where can I find the records of my claims?
You can log on to our Customer Website, then select “Group Life & Health > Claims Inquiry” to find details of all the claims and benefit payments made within the past 1 year.
Where can I find the scope of coverage and sum insured of a policy?
You can log on to our Customer Website, then go to “Group Life & Health > Policy Details” to view the information.
How do I make a complaint?
We are constantly looking for ways to improve our service to meet your needs and ensure your satisfaction. If you would like to provide feedback on our products or services, please send an email to service_hk@manulife.com, and we will give the matter our full attention.
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