[UPDATED] Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families.
To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 

Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

- Emergency support hotline (2108 1333)
: Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.
- Extended grace period for individual life policies: Extended to 12 months, so affected customers can maintain their valuable coverage during this time.
- One-off interest waiver for loans on individual life policies: On existing and future policy loans, with the maximum waiver amount equal to one year’s accumulated interest.

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

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[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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[UPDATED] Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families.
To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 

Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

- Emergency support hotline (2108 1333)
: Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.
- Extended grace period for individual life policies: Extended to 12 months, so affected customers can maintain their valuable coverage during this time.
- One-off interest waiver for loans on individual life policies: On existing and future policy loans, with the maximum waiver amount equal to one year’s accumulated interest.

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

View more

[Notice] Manulife (International) Limited Completes Re-domiciliation to Hong Kong
Manulife (International) Limited (“MIL”) has completed its re-domiciliation from Bermuda to Hong Kong under the HKSAR Government’s company re-domiciliation regime.

This milestone reflects our confidence in Hong Kong as a leading financial hub and reinforces our commitment to serving our customers even better.

 

What This Means for You as a Policyholder:

· No changes to your existing policies: All terms, conditions, and contractual rights remain intact.

· Business continuity assured: MIL continues to operate as part of the global Manulife group, under the supervision of the Insurance Authority (“IA”) of Hong Kong, the Monetary Authority of Macao (“AMCM”), and Canada's Office of the Superintendent of Financial Institutions (“OSFI”).

· Our commitment remains unchanged: You will continue to receive the same high level of service and protection.

 

We remain dedicated to serving you with care. If you have any enquiries, please contact your insurance advisor, call our customer hotline at (852) 2108 1188, or visit our website at manulife.com.hk. You may also refer to our FAQs for further details.

 

Thank you for your continued support!

December 5, 2025

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Insurance Authority Levy on Insurance Premium

Since 1 January 2018, the Insurance Authority (“IA”) has imposed a prescribed levy, payable by the policyowner/policyholder#, on insurance premiums in accordance with the Insurance (Levy) Regulation and the Insurance (Levy) Order under the Insurance Ordinance (Cap. 41). In this regard, a policyowner/policyholder is required to pay the levy to the IA through the relevant authorized insurer each time when a premium is paid, and then the insurer will remit the levy payment to the IA. As stated in the law, if a policyowner/policyholder does not pay the levy as required, the IA may impose on the policyowner/policyholder a penalty of up to HK$5,000, and may recover the outstanding levy as a civil debt due to the IA.

The levy is calculated as a percentage of premiums on insurance policies. The levy rate starts at 0.04% of the insurance premium per policy year and will adjust gradually to 0.1% according to legislation. Generally, the amount of levy payable for each policy is subject to a cap per policy year. For the purpose of levy, Manulife’s individual insurance policies, group life insurance policies (without medical protection) and Occupational Retirement Schemes are subject to the levy cap for “Long Term Business”; while for group life insurance policies (with medical protection) are subject to the levy cap for “General Business”.

# Except for certain policies exempted from the levy by law.

Details of the levy rates and caps are set out below (amount in HK$):

Policy Year Date, Policy Effective Date or Policy Anniversary Date

Levy Rate

 

 

 

 

Levy Cap (HK$)

Long term Business

General Business*

1 January 2018 to 31 March 2019 (both dates inclusive)

0.040%

 

 

$40

$2,000

1 April 2019 to 31 March 2020 (both dates inclusive)

0.060%

 

 

$60

$3,000

1 April 2020 to 31 March 2021 (both dates inclusive)

0.085% 

 

 

$85

$4,250

1 April 2021 onwards (date inclusive)

0.100% 

 

 

$100

$5,000

*Group life insurance policies with medical protection will be subject to the levy cap for General Business.

If the policy currency is not in Hong Kong dollars, the levy cap as stated above will be converted to the policy currency at an exchange rate as determined by the Manulife from time to time.

 

For policyowners of individual insurance policies:

Starting from the policy year commencing on or after January 1, 2019, Manulife will collect levy from policyowners at the same time when premium is paid. The details regarding our arrangement for collecting levy from policyowners will be communicated to policyowners of individual insurance policies through the insurance application form or a notice in the form of mail / email / SMS message, depending on the commencement date of the policy. Please click here to know more about the details.

 

For policyholders of group life insurance policies and Occupational Retirement Schemes:

Manulife will continue to pay the levy on your behalf and remit in accordance with the arrangements prescribed by the IA, for a period as determined by us until further notice.
For further information, please contact our customer service hotline on (852) 2108 1188 or refer to the FAQ on our website.

 

Meanwhile, you can access IA's webpage (www.ia.org.hk) for further information on premium levy.