Manage your account

Non-casual Employee
For non-casual employees aged between 18 and 65, you have to enroll them in an MPF scheme within the first 60 days of employment. The first contribution should be made on or before the 10th day after the last day of the calendar month when the 60-day permitted period ends. If the employee ceases employment before completing the 60-day permitted period, then both the employer and the employee will be exempted from making mandatory contribution.

Casual Employee
For casual employees aged between 18 and 65, you have to enroll them in an MPF scheme within the first 10 days of employment. The first contribution should be made on or before the 10th day after the last day of the relevant contribution period when the 10-day permitted period ends. If the employee ceases employment before completing the 10-day permitted period, both the employer and the employee are still required to make mandatory contribution from the first day to the last day of employment.

"Casual Employee" refers to any employee working in the construction or catering industry and employed on a day-to-day basis or for a fixed period of less than 60 days.

Please download the following Employee Application Kit and provide your employees with ALL items.

Please visit www.manulife.com.hk, log in with your company Manulife Customer Number (MCN) and PIN. Click "Allocation Summary" on the left, then you can check the MPF contribution record for your employees for the past 24 months.

Starting from November 1, 2013, the minimum level of relevant income has been increased from HKD 6,500 to HKD 7,100 per month. You need to continue making the employer’s portion of contribution for your employees whose monthly relevant income is less than HKD 7,100, but please stop deducting the employees’ portion of contribution from their relevant income. 

Please be reminded to make timely arrangement and update your contribution program / system to ensure that contribution amounts are accurately calculated and settled on time.  

The change will give impacted employees a choice to decide whether to continue making regular contributions. As a caring employer, you may encourage your employees to continue making contributions on a voluntary basis so as to plan for their future.

Manulife will issue a Calculation Discrepancy Report (CDR) to notify you about the situation. The overpaid mandatory contributions will be kept in your company’s cash account until we receive further instruction from you.

As an employer, you should communicate the above with your concerned employee and proceed with a refund should he / she wishes to do so. Alternatively, you may advise the concerned employee to make voluntary contributions with the overpaid mandatory contributions. In this connection, when you get the consent from the concerned employee, please provide the said instruction by completing the CDR and return it to Manulife.

Effective from June 1, 2014, the level of maximum relevant income for monthly-paid regular employees has been raised from HKD 25,000 per month to HKD 30,000 per month. For contribution periods commencing on or after June 1, 2014, maximum mandatory contributions have been adjusted accordingly from HKD 1,250 to HKD 1,500 per month.

Employers need to update their relevant administrative arrangements, including the program / system for calculating salary and MPF contributions, and ensure that the contribution amount is calculated in accordance with the new requirements for contribution periods commencing on or after June 1, 2014. Please make timely arrangement to ensure that contribution amounts are accurately calculated and settled on time.

Manulife will issue a Calculation Discrepancy Report (CDR) to employers as usual. You should rectify the situation and settle any outstanding payment as soon as possible.

To avoid MPF surcharge, please note the following:

• Please settle the contribution data and payment by the 10th calendar day after the last day of the calendar month when the relevant contribution period ends
• After submission of the contribution data and payment, you can check the allocation of contribution settlement via our website or the Employer Monthly Package
• Please follow up immediately if you receive any Calculation Discrepancy Report or follow up notice of contribution / payment from Manulife

You can check the MPF transaction record by the following ways:

1. Internet: Visit www.manulife.com.hk, log in with your company Manulife Customer Number (MCN) and PIN. Click "Cash Account Balance" on the left, then you can check the transaction records for the past 24 months.
2. Employer Monthly Package: Refer to the Employer Monthly Package, which is delivered to you either via your e-MPF account or by mail every month.

You can notify Manulife of employee termination by the following ways:

If the termination reason is employment termination and it does NOT involve any Long Service Payment / Severance Payment ("LSP / SP") offset arrangement:

1. Internet: Visit www.manulife.com.hk, log in with your company Manulife Customer Number (MCN) and PIN. Click "Member Update" on the left and follow the instruction to report employee’s last date of employment.
2. Fax / Mail: Report employee termination on the Remittance Statement or "Notice of Employee Termination Form" and submit it to Manulife by fax to (852) 2104 3504 or by mail.

If the termination reason is NOT employment termination, or if it involves Long Service Payment / Severance Payment ("LSP / SP") offset arrangement:
Complete the "Notice of Employee Termination Form" and submit it to Manulife by mail.

Please refer to the Long Service Payment / Severance Payment section of the "Notice of Employee Termination Form" for the details of "LSP / SP" offset arrangement. It generally takes 30 days to process the offset once all contributions of the terminated employee are settled and the required document(s) is received.

The amount withdrawn from the vested accrued benefits for offsetting LSP / SP is in the following sequence:

a. the vested portion of the employer's contribution in the ORSO Scheme with Manulife
b. the vested portion of the employer's MPF voluntary sub-account
c. the employer's MPF mandatory sub-account

You can change the company information by the following ways:

Change of Company Correspondence Address / Email Address / Contact Person / Correspondence Attention Person:

1. Internet: Visit www.manulife.com.hk, log in with your company Manulife Customer Number (MCN) and PIN. Click "Change Information" on the left, then you can update your company information.
2. Fax / Mail: Complete the "Change of Employer Particulars Form" and submit it to Manulife by fax to (852) 2104 3504 or by mail.

Change of Company Name / Authorized Signature:
Complete the "Change of Employer Particulars Form" and submit it to Manulife by fax to (852) 2104 3504 or by mail. For change of company name, please attach the required supporting document(s) (Please refer to the mentioned form for details).

You may enroll your new employee and his / her dependent(s) by the following ways:

If your group has 10 employees or above at anniversary:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "New Employee Enrolment" on the left, then you can submit employee and dependent enrolment request online.
2. Fax / Mail in: Complete the "Group Life & Health Insurance Plan - Group Employee Enrolment Sheet (To be Completed by Employer)" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

If your group has less than 10 employees at anniversary:

Complete the "Group Life & Health Insurance Plan - Employee Enrolment Form" and submit it to Manulife by mail.

Application of enrolment should be submitted to Manulife within 31 days from the eligibility date of coverage for employees, please refer to the Benefit Schedule in your Policy Contract for details.

You may add a new dependent for an enrolled employee by the following ways:

If your group has 10 employees or above at anniversary:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Employee & Dependent Enquiry & Update" on the left, search the employee by name / Certificate Number and select "Dependent Addition", then you can submit dependent enrolment request online.
2. Fax / Mail: Complete the "Group Life & Health Insurance Plan - Certificate Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

Application should be submitted within 31 days from the eligibility date of coverage (please see below). Otherwise, "Evidence of Insurability" is required to be completed by dependents and submit it to Manulife by mail. The insurance coverage will be effective upon Manulife’s approval.

If your group has less than 10 employees at anniversary:

Complete the "Group Life & Health Insurance Plan - Certificate Change Form" and "Evidence of Insurability", then submit it to Manulife by mail.

Eligibility date of coverage for dependents:

• Spouse: The date of marriage
• Child: The 15th day after the date of birth

Please visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Claims Inquiry" on the left and enter the Certificate Number of your employee, then you can check the details of your employees and their dependent(s)' claims processed in the past 12 months.

You may notify Manulife of employee / dependent changes or termination by the following ways:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Employee & Dependent Enquiry & Update" on the left, then you can submit employee / dependent changes or termination request online.
   
2. Fax/Mail: Complete the "Group Life & Health Insurance Plan - Certificate Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

Note: The request should be submitted prior to the effective date of change or termination. Backdated changes or termination for a period exceeding 31 days will not be accepted.

You may check the status of employee enrolment / changes / termination by the following ways:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Change Summary" on the left, then you can view the Change Summary, which is updated on the 15th of each month.
   
2. Change Summary: Refer to the Change Summary, which is issued on the 15th of each month when there are enrolment / changes / termination within the last month.

You may get the list by the following ways:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Group Certificate Holders Listing" on the left, then you can view and print a list of all active employees and dependents.
   
2. Fax / Mail: Submit a written request to Manulife by fax to (852) 2234 5371 or by mail.
3. Phone: Call our Employee Benefits Employer hotline (852) 2108 1234.

A "Group Certificate Holders Listing" will be mailed to your company correspondence address within 5 working days upon receipt of your request.

You may change company information by the following ways:

Change of Company Correspondence Address / Email Address / Attention Person / Plan Administrator:

1. Internet: Visit www.manulife.com.hk and log in with your company Manulife Customer Number (MCN) and PIN. Click "Administration Contact Information & Update" on the left, then you can submit updates for your company information.
2. Fax / Mail: Complete the "Group Life & Health Insurance Plan – Employer Particulars Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail.

Change of Company Name:

Complete the "Group Life & Health Insurance Plan – Employer Particulars Change Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail. Please attach the related supporting document(s) at submission if required (Please refer to the mentioned form for details).

Change of Authorized Signature:

Complete the "Change of Person Purporting to act on behalf of the Customer (“PPTA”) Authorization Form (GLH)" and submit it to Manulife by fax to (852) 2234 5371 or by mail. Please attach the related supporting document(s) at submission if required (Please refer to the mentioned form for details).

Addition of New Account:

Complete the "Group Life & Health Insurance Plan – Addition of Sub-account Form" and submit it to Manulife by fax to (852) 2234 5371 or by mail. Please attach the related supporting document(s) at submission if required (Please refer to the mentioned form for details).