Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.
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Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.
Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!
Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.
View more
Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.
View more
Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.
Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!
Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.
Medical Insurance - Hospitalization & Surgical Claim Form For hospitalization claims that cannot be submitted through the new eClaims platform, you can submit the completed claim form and claim-related document by post. Such documents must be received by Manulife within 90 days from the date on which medical expenses were incurred.
Medical Insurance - Hospitalization & Surgical Claim Form For hospitalization claims that cannot be submitted through the new eClaims platform, you can submit the completed claim form and claim-related document by post. Such documents must be received by Manulife within 90 days from the date on which medical expenses were incurred.
Group Hospitalization & Surgical Claim Form For both hospitalization and outpatient surgical claim
For hospitalization claims that cannot be submitted through the new eClaims platform, you can submit the completed claim form and claim-related document by post. Such documents must be received by Manulife within 90 days from the date on which medical expenses were incurred.
**for selected group medical policies only Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.
Group Medical Claim Form For outpatient and dental claims
Try our ClaimSimple
Applicable for single receipts not exceeding HKD3,000
**for selected group medical policies only Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.
Change of Personal Particulars Form For Personal Customer to change or correct below particulars: Name, Legal ID (e.g. HKID / Passport Number), Date of Birth, Sex
Change of Personal Particulars Form For Personal Customer to change or correct below particulars: Name, Legal ID (e.g. HKID / Passport Number), Date of Birth, Sex
All annual reports and unaudited semi-annual reports of Manulife Advanced Fund SPC, Manulife Global Fund and Manulife Hong Kong Series (collectively, the “Reports”) are available in electronic format.
Printed copies of the Reports for Manulife Advanced Fund SPC and Manulife Hong Kong Series are available free of charge during normal working hours at the following locations:
23/F, Manulife Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
16/F, The Lee Gardens, 33 Hysan Avenue, Causeway Bay, Hong Kong SAR.
Printed copies of the Reports for Manulife Global Fund are available free of charge at any time during normal business hours on any Business Day at the following locations:
50/F, Champion Tower, 3 Garden Road, Central, Hong Kong
23/F, Manulife Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
16/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Manulife Investment Plus / Manulife Investment Solutions (Hong Kong)
Supplementary information: Product Key Facts of Manulife Advanced Fund SPC This information is provided by Manulife Investment Management (Hong Kong) Limited. For Manulife Investment Plus/ Manulife Investment Solutions customers, please refer to the Product Key Facts of Manulife Advanced Fund SPC - China A Segregated Portfolio and Renminbi Bond Segregated Portfolio.
After clicking download, you will be directed to the link managed by Manulife Investment Management (Hong Kong) Limited.
Please read our MPF Scheme Brochure and the Key Scheme Information Document before you enrol.
A complete application package consists of these items. To open a Tax Deductible Voluntary Contributions Account with Manulife, please download ALL items.
MPF Scheme Brochure
Key Scheme Information Document
Illustrative example for Manulife MPF Conservative Fund of the Manulife Global Select (MPF) Scheme
On-going Cost Illustrations for Manulife Global Select (MPF) Scheme
Disclosure of Necessary Information to the Client
Application for Participation in Manulife Global Select (MPF) Scheme (Tax Deductible Voluntary Contributions)
Direct Debit Authorization
Scheme Member's Request for Transfer of Tax Deductible Voluntary Contributions (“TVC”)
Please read our MPF Scheme Brochure and the Key Scheme Information Document before you enrol.
A complete application package consists of these items. To open a Flexi Retirement Contribution Member Account with Manulife, please download ALL items.
MPF Scheme Brochure
Key Scheme Information Document
Illustrative example for Manulife MPF Conservative Fund of the Manulife Global Select (MPF) Scheme
On-going Cost Illustrations for Manulife Global Select (MPF) Scheme
Disclosure of Necessary Information to the Client
Application for Participation in Manulife Global Select (MPF) Scheme (Flexi Retirement Contribution)
Please read our MPF Scheme Brochure and the Key Scheme Information Document before you enrol.
A complete employee enrolment package consists of these items. To enrol an employee into your sub-scheme, download and provide your employees with ALL items.
MPF Scheme Brochure
Key Scheme Information Document
Manulife Global Select (MPF) Scheme Employee Enrolment Form
Illustrative example for Manulife MPF Conservative Fund of the Manulife Global Select (MPF) Scheme
On-going Cost Illustrations for Manulife Global Select (MPF) Scheme
Manulife Global Select (MPF) Scheme Contribution Investment Instruction/Fund Switching Instruction For you to change your investment portfolio.
Scheme Member’s Request for Fund Transfer Form For self-employed person, personal account holder or employee ceasing employment to make a transfer of accrued benefits to another scheme or to retain within the same scheme as a personal account.
Please note that if you wish to transfer your accrued benefits from another scheme to Manulife, the transferred-in monies will be invested according to the “Contribution Investment Instruction” (“Instruction”) of your MPF account with Manulife. In case you have not given the Instruction for your MPF account, in particular if it is a Personal Account set up automatically to preserve your accrued benefits due to cessation of employment, the Instruction would have been defaulted as the “Default Investment Strategy”. If you are not sure about the Instruction of your MPF account, please check and make necessary changes so that the transferred-in monies can be invested according to your preference.
Scheme Member's Request for Account Consolidation Form For consolidating multiple personal accounts into one account.
Please read the ‘’Guide to Scheme Member's Request for Account Consolidation Form’’ (available in Chinese version only) before you complete the form.
Please note that if you wish to transfer your accrued benefits from another scheme to Manulife, the transferred-in monies will be invested according to the “Contribution Investment Instruction” (“Instruction”) of your MPF account with Manulife. In case you have not given the Instruction for your MPF account, in particular if it is a Personal Account set up automatically to preserve your accrued benefits due to cessation of employment, the Instruction would have been defaulted as the “Default Investment Strategy”. If you are not sure about the Instruction of your MPF account, please check and make necessary changes so that the transferred-in monies can be invested according to your preference.
Guide to Scheme Member's Request for Account Consolidation Form (available in Chinese version only)
For employee to transfer accrued benefits from contribution account in an original scheme to an account in a new/existing scheme nominated by the employee during employment.
Please read the “Guide to Transfer Benefits under Employee Choice Arrangement” before you complete the form. Please download BOTH items
Please note that if you wish to transfer your accrued benefits from another scheme to Manulife, the transferred-in monies will be invested according to the “Contribution Investment Instruction” (“Instruction”) of your MPF account with Manulife. In case you have not given the Instruction for your MPF account, in particular if it is a Personal Account set up automatically to preserve your accrued benefits due to cessation of employment, the Instruction would have been defaulted as the “Default Investment Strategy”. If you are not sure about the Instruction of your MPF account, please check and make necessary changes so that the transferred-in monies can be invested according to your preference.
Scheme Member's Request for Transfer of Tax Deductible Voluntary Contributions (“TVC”) For TVC account holder to transfer benefits from a TVC account in an original scheme to a TVC account in another new scheme
Please note that if you wish to transfer your TVC benefits from another scheme to Manulife, the transferred-in monies will be invested according to the "Contribution Investment Instruction" ("Instruction") of your TVC account with Manulife. In case you have not given the Instruction for your TVC account, the Instruction would have been defaulted as the "Default Investment Strategy". If you are not sure about of your TVC account, please check and make necessary changes so that the transferred-in monies can be invested according to your preference.
Minimum MPF Benefits Transfer Form for MPF Exempted ORSO Registered Scheme For MPF Exempted ORSO Registered Scheme member to transfer minimum MPF benefits to Manulife or another MPF scheme
Change of Personal Particulars Form For Personal Customer to change or correct below particulars: Name, Legal ID (e.g. HKID / Passport Number), Date of Birth, Sex
Statutory Declaration on Cessation of Employment Only applicable to the circumstances that the former employer cannot be located or refuses to notify the trustee about the cessation of employment of its employee, subject to satisfaction of the trustee.
Change of Employer/Employee Allocation Percentage for Future Contribution / Transfer of Employer / Employee Past Accumulations (for Manulife (Macau) Pension Fund Scheme) - Employee's Decision
Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Entities) The Form is intended to be completed by a non-U.S. entity which is certifying it is the non-U.S. beneficial owner of a payment of income for current withholding tax purposes
Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals) For foreign persons to certify their non-U.S. status (Individuals)
Request for Taxpayer Identification Number and Certification The form is intended to be completed by US entity, or US citizen or resident.
Please click herefor the Instructions for the Requester of Form W-9 (03/2024).