Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

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Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

View more

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more
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Form Library

Hospitalization

  • Medical Insurance - Hospitalization & Surgical Claim Form
    For hospitalization claims that cannot be submitted through the new eClaims platform, you can submit the completed claim form and claim-related document by post. Such documents must be received by Manulife within 90 days from the date on which medical expenses were incurred.

  • Wart/Benign Skin Lesion Surgery Claim – Supplementary Form (if applicable)

  • VHIS Claimable Amount Estimate / Preliminary Assessment

  • Credit Service for Hospitalization - Pre-Authorization Request Form

  • OGD/Colonoscopy Day Surgery or Hospital Admission Consultation Form

Accident

  • Claim Form for Accident

Critical Illness/ Female Benefit

  • Claim Form for Major Disease Part I (CIP1)

  • Claim Form for Major Disease Part II – Kidney Failure

  • Claim Form for Major Disease Part II – Myocardial Infarction

  • Claim Form for Major Disease Part II – Cancer

  • Claim Form for Major Disease Part II – Stroke

  • Claim Form for Major Disease Part II – Heart Valve Surgery/Less Invasive Treatment of Heart Valve Disease

Disability/Premium Waiver

  • Claimant's Statement of Disability

  • Claimant’s Statement of Continued Disability

Death Benefit

  • Proof of Death (Claimant's Statement)

Hospitalization

  • Medical Insurance - Hospitalization & Surgical Claim Form
    For hospitalization claims that cannot be submitted through the new eClaims platform, you can submit the completed claim form and claim-related document by post. Such documents must be received by Manulife within 90 days from the date on which medical expenses were incurred.

  • Wart/Benign Skin Lesion Surgery Claim – Supplementary Form (if applicable)

  • Pre-Authorization for Credit Service for Hospitalization Form (Macao)

  • OGD/Colonoscopy Day Surgery or Hospital Admission Consultation Form

Accident

  • Claim Form for Accident

Critical Illness/ Female Benefit

  • Claim Form for Major Disease - Kidney Failure

  • Claim Form for Major Disease - Myocardial Infarction

  • Claim Form for Major Disease - Cancer 

  • Claim Form for Major Disease - Stroke

  • Claim Form for Major Disease - Heart Valve Surgery/Less Invasive Treatments of Heart Valve Disease

Disability/Premium Waiver

  • Claimant's Statement of Disability

  • Claimant’s Statement of Continued Disability

Death Benefit

  • Proof of Death (Claimant's Statement)

Hospitalization and outpatient surgical

  • Group Hospitalization & Surgical Claim Form
    For both hospitalization and outpatient surgical claim

    For hospitalization claims that cannot be submitted through the new eClaims platform, you can submit the completed claim form and claim-related document by post. Such documents must be received by Manulife within 90 days from the date on which medical expenses were incurred.

    **for selected group medical policies only
    Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.

  • Wart/Benign Skin Lesion Surgery Claim – Supplementary Form (if applicable)

Outpatient and dental

  • Group Medical Claim Form
    For outpatient and dental claims

    Try our ClaimSimple
    Applicable for single receipts not exceeding HKD3,000

    **for selected group medical policies only
    Note: Please retain a copy of ALL claims documents (including this Claim Form and receipts) for your record.

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