Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

Privacy Policy

Statement of Privacy Policy

At Manulife Financial, the protection of personal information of our customers is important to us. As a provider of financial products and services, the collection and use of the personal information of our customers is fundamental to our daily business operations. Manulife Financial is also concerned about the personal information of its employees and representatives.

Therefore, we pledge to meet fully, and where possible exceed, internationally recognized standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance in respect of the collection, use, retention and disclosure of personal information. Each Manulife Financial company, employee and representative must abide by our commitment to privacy in the handling of personal information.

We are committed to providing quality financial products and services in a manner that fosters trust and confidence among our customers, employees and representatives. We adhere to the following principles when dealing with personal information:

minimize intrusiveness
maximize fairness in our use of personal information
protect privacy and confidentiality
maintain accurate records
provide accessibility to our privacy policies and customer information when appropriate
comply with the applicable privacy laws and regulations

In general, without notice on the relevant screens, no personal data will be collected from customers through our website for promotional or marketing purposes. Encryption techniques have been applied to ensure secured data transmission in certain cases as specified in our website.

Since our company in Hong Kong, with branch office in Macau, provides various products and services this policy may not reflect all privacy policy statement requirements. For further information please click the links below:

Manulife (International) Limited Privacy Policy

Manulife Investment Management (Hong Kong) Limited Privacy Policy

Manulife Provident Funds Trust Company Limited Privacy Policy

Manulife Advanced Fund SPC Privacy Policy

Manulife Global Fund Privacy Notice

Statement on General Data Protection Regulation of European Union

Manulife Global Privacy Policy

Personal Information Collection Statement

Notice to Customers relating to the Personal Data (Privacy) Ordinance (Hong Kong)

Manulife Personal Information Collection Statement (Macao)

Privacy Addendum for Personal Information Protection Law (For Mainland Chinese)

Online Security