Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

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Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Regarding MPF cold calls, please click here to learn more.

View more

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

View more

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Regarding MPF cold calls, please click here to learn more.

View more
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Privacy Policy

Manulife (International) Limited
Policies and Practices on Personal Data

As a provider of insurance and financial services, the collection and use of personal data is fundamental to the administration of your individual or group policy, the evaluation of your insurance and financial need, and the provision of services to you. Manulife (International) Limited ("MIL") will at all times observe the Personal Data (Privacy) Ordinance in the collection, maintenance and use of personal data of our clients. In particular, we will ensure that:

  • only proper and legitimate means are employed to collect personal data
  • personal data collected and used is accurate and timely
  • our use of personal data is consistent with the Ordinance and contractual obligations
  • personal data is protected by appropriate safeguards and made available only to authorized persons, and
  • clients have the right to access and request correction of their personal data

 

At MIL, we collect and hold personal data of our clients in relation to their personal and policy particulars, medical and occupation history, financial, avocational and claims information. This data is collected by MIL for the purposes of:

  • approving and administering the client's policy
  • underwriting and reinsuring the risk, and processing claims
  • statistical or actuarial research performed by our company, our associated companies or the insurance industry, and
  • promotional offers of new or additional service

 

Should you prefer not to receive our promotional offers or if you wish to access and or correct any personal data, please send your request in writing to:

The Privacy Officer
Manulife (International) Limited
22/F, Tower A, Manulife Financial Centre
223-231 Wai Yip Street, Kwun Tong
Kowloon, Hong Kong

or

The Privacy Officer
Manulife (International) Limited
Avenida De Almeida Ribeiro No. 61,
Circle Square, 14 andar A,
Macau.