Beware of Scam!

Manulife would like to remind the public and our customers to exercise caution when you receive any suspicious forged communication messages that claim to be from Manulife.

When you receive any suspicious forged phone calls, especially cold calls claiming to be from Manulife MPF:

DO verify the caller’s identify by asking for the caller’s full name and MPF Registration No.
DO terminate the call if the caller refuses to provide his or her identification information
DO contact us via the following means, when you are in doubt or if you identify any issue with your MPF account:
Customer service hotline: (852)2108 1188
Email: service_hk@manulife.com
DON’T provide your personal information, Manulife customer website login password, etc. to the caller
DON’T make payment over an unsolicited call

Please note: Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts. If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

When you receive any instant electronic messages (e.g. SMS, WhatsApp, WeChat, etc) with embedded hyperlinks to acquire bank, credit card, investment, insurance and MPF account or other key personal information online,

DO verify the sender’s identify by contacting Manulife via the following means, when you are in doubt or if you identify any issue with your MPF account:
Customer service hotline: (852)2108 1188
Email: service_hk@manulife.com
DON’T click on the hyperlinks embedded in the suspicious instant electronic messages
DON’T reply to the suspicious instant electronic messages

Please note: Manulife has joined the SMS Sender Registration Scheme of the Office of the Communications Authority (OFCA) in Hong Kong. As a Registered Sender, our company uses the following Registered SMS Sender IDs with prefix "#". When receiving SMS messages in Hong Kong, the public can easily identify whether a message is from our company through its "#" prefix and Registered SMS Sender IDs.
- #Manulife
- #ManuLife
- #MANULIFE
- #ManulifeHK
- #ManuLifeHK
- #MANULIFEHK
- #MANULIFEIM
- #manulifeim
- #MANULIFERC
- #ManulifeRC

To learn more about the SMS Sender Registration Scheme, please click here to visit the relevant webpage of Office of the Communications Authority.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

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