Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Beware of Scam!

Manulife would like to remind the public and our customers to exercise caution when you receive any suspicious forged communication messages that claim to be from Manulife.

When you receive any suspicious forged phone calls, especially cold calls claiming to be from Manulife MPF:

DO verify the caller’s identify by asking for the caller’s full name and MPF Registration No.
DO terminate the call if the caller refuses to provide his or her identification information
DO contact us via the following means, when you are in doubt or if you identify any issue with your MPF account:
Customer service hotline: (852)2108 1188
Email: service_hk@manulife.com
DON’T provide your personal information, Manulife customer website login password, etc. to the caller
DON’T make payment over an unsolicited call

Please note: Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products.

When you receive any instant electronic messages (e.g. SMS, WhatsApp, WeChat, etc) with embedded hyperlinks to acquire bank, credit card, investment, insurance and MPF account or other key personal information online,

DO verify the sender’s identify by contacting Manulife via the following means, when you are in doubt or if you identify any issue with your MPF account:
Customer service hotline: (852)2108 1188
Email: service_hk@manulife.com
DON’T click on the hyperlinks embedded in the suspicious instant electronic messages
DON’T reply to the suspicious instant electronic messages

Please note: Manulife has joined the SMS Sender Registration Scheme of the Office of the Communications Authority (OFCA) in Hong Kong. As a Registered Sender, our company uses the following Registered SMS Sender IDs with prefix "#". When receiving SMS messages in Hong Kong, the public can easily identify whether a message is from our company through its "#" prefix and Registered SMS Sender IDs.
- #Manulife
- #ManuLife
- #MANULIFE
- #ManulifeHK
- #ManuLifeHK
- #MANULIFEHK
- #MANULIFEIM
- #manulifeim
- #MANULIFERC
- #ManulifeRC

To learn more about the SMS Sender Registration Scheme, please click here to visit the relevant webpage of Office of the Communications Authority.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

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