File a claim
Let us walk you through the process step by step to ensure your peace of mind.
Annual Individual Insurance Claims Report
Pre-assessment Service and Cashless Service
Forms
No matter which claim form you need, find it here.
個人保障索償表格
團體醫療保障索償程序
Frequently asked questions
What documents do I need to submit to make a claim? Is there a checklist for reference?
The procedures for each type of claims are established to meet specific needs, so the details vary. Please refer to Individual Insurance Claims Procedures or Group Medical Insurance Claims Procedures for details.
How do I check the status and record of my claim?
For Hospitalization, Accident, Critical Illness/Female Benefit or Disability/Premium Waiver claims, you can simply log on to our Customer Website, then select “Claim > Individual insurance claim history” on the menu bar to check the status and record of your claim. You can also obtain the information through SMS notifications. For Death Benefit claims, you can contact your insurance advisor directly. Alternatively, you can call our service hotline.
How will I receive my benefit payment?
We will make the payment according to the method you have selected in the payment instructions section on the claim form. If no method has been specified or the selected method cannot be used, we will follow the pre-set electronic payment method (if any).
Where can I find the scope of coverage and sum insured of a policy?
You can log on to our Customer Website, then choose a policy under “Your Policy and Account” for details.
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