File a claim

ClaimSimple.hk

Find a doctor / Use your medical card / Submit claims. One stop, in one go!

The upgraded ClaimSimple.hk

Supports 3 key services - Manulife eClaims, Find My Doctor and My Medical Card, to let you enjoy true one-stop convenience! So you can look forward to a faster, simpler experience every time.

NEW eClaims platform on Manulife Hong Kong Website for any amount of hospitalization claims.

We Make Claims Simple!

With our ClaimSimple online medical claim service, individual and group medical policy customers¹ can make claims for outpatient expenses not exceeding HKD3,000 and hospitalization expenses not exceeding HKD3,000². Claims can be approved in as little as a few minutes. We’ll even provide SMS updates on the status of their claims.

A submission can be made in 3 simple steps and 1 minute. No app to download, no password login, no form to fill out³, and no need to submit original documents⁴.

Make a claim in 3 simple steps:

1. Input your personal information

ID Card or passport number
Date of birth

2. Select a claim category

Outpatient or hospitalization treatment

3. Snap pictures of receipts and documents, then upload

Receipts
Other documents (if applicable)

Claim now

Find My Doctor⁵

We provide comprehensive information on doctors for selected group medical policy customers. You can also search by location, medical specialty, etc. The doctor’s name, clinic address, location map, phone number and office hours are all included for your easy, at-a-glance reference!

Search now

My Medical Card⁶

If you are a selected group medical insurance customer, you can simply download and use your medical card at the doctor’s office. No more worries about losing or forgetting to bring your medical card from now on. Other benefits include:

no filing of claims
no waiting period for reimbursement

Get it now

Apply for pre-assessment

Through Manulife's pre-assessment service we will assess in advance what might be covered for medical treatments recommended by your doctor to ensure you enjoy a fair, transparent claim experience. For selected individual medical products only. Please click here for details.

Apply now

Download leaflet

Experience one-stop convenience now!

claimsimple.hk

For enquiry, please contact your Manulife agent or call our Customer Service Hotline: (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau). For more information, please see the terms & conditions on www.claimsimple.hk

Notes

Applicable to individual and insured member of group medical policies only. Manulife may, without prior notification, offer or suspend the service at its discretion.
For outpatient: each receipt amount up to HKD3,000. Outpatient claims cover consultations with general practitioners or specialists, Chinese medical practitioners, x-ray and laboratory fees, etc. For hospitalization: each receipt amount up to HKD3,000; hospitalization claims cover hospitalization or outpatient surgery, pre- and post-hospitalization care, etc.
Applicable to outpatient claims only.
Please keep your original receipts and documents for 90 days upon completion of the claim as we may request them for verification.
For use by Manulife group medical insurance customers searching for doctors in the Manulife network.
For use by Manulife group medical insurance customers during their consultations with doctors in the Manulife network.

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ClaimSimple.hk

The upgraded ClaimSimple.hk

We Make Claims Simple!

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