Talk to our experts
Talk to our experts

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

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Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

View more

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more
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ManuPrimo Care / ManuPrimo Care (BestStart)

ManuPrimo Care / ManuPrimo Care (BestStart)

In the face of unpredictable critical illnesses, you have to be flexible and prepared in order to improve your chances of survival and beating the odds!

ManuPrimo Care offers multiple layers of protection with coverage for up to 121 critical illnesses and provides 3 cancer payout options to help you turn the tables on the unexpected. Benefit payouts can even total up to 1,000%! If you’re an expectant mother, you can give your child well-rounded protection the moment he/she is born with ManuPrimo Care (BestStart)!

The content of this website does not contain the full terms of the policy, and the full terms can be found in the policy document.

How we got you covered?

After you have made a major critical illness claim, we will continue to offer you coverage for ongoing treatments, relapses or new diagnoses of designated critical illnesses, and even for disability.

Flexibility to choose the payout option best suits your needs after a cancer diagnosis, including the first-in-market3 late-stage cancer flexi option.

Coverage for up to 121 critical illnesses including 60 major critical illnesses, 44 early stage critical illnesses and 17 juvenile diseases. Stays in Intensive Care Units (ICU)1 are also covered even arising from unknown diseases. 

Extra 100% protection if daily living is severely affected after a critical illness.

  • Extra 5 times for cancer (including newly diagnosed, recurrent, metastatic and persistent cancer)
  • Extra 2 times for heart attack/stroke
  • Extra 1 time for dementia or Parkinson’s disease2

The premium you pay is guaranteed and will not increase throughout the premium payment period.




Our experts are here to help you!

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    We will respond within two business days to forms submitted at or before 10:00am each business day. For example, if you submit this form at or before 10:00am on a Monday, we will respond by Tuesday. Forms submitted after 10:00am on a Monday will receive a response by Wednesday.

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    ManuPrimo Care / ManuPrimo Care (BestStart) are critical illness insurance products provided and underwritten by Manulife (International) Limited (incorporated in Bermuda with limited liability). The above provides only general information on these products for your reference only. Please download the product leaflet now or ask your Insurance/Financial Advisor for a copy which will give you more details about these products including the ‘Important Information’ showing the product risks.

    1. Stay in ICU for 3 consecutive days or more is required.

    2. Only applicable if the first claim of major critical illness is not Alzheimer’s disease / Irreversible organic degenerative brain disorders (dementia) or Parkinson’s disease.

    3. The statement about ‘late-stage cancer flexi option’ and ‘disability care booster’ being ‘first-in-market’ is based on the same plan feature/benefit launched by Manulife on 25 July, 2022 and 27 July, 2020 respectively which were the first in the market compared with other publicly available critical illness plans issued by Hong Kong’s major life insurance companies for individual customers.

    4. Only applicable if the first claim of major critical illness is not paid in respect of terminal illness or total and permanent disability.

    5. We guarantee that the basic plan premiums for the initial basic plan notional amount remain unchanged throughout the premium payment period. However, we do not guarantee that the premium and guaranteed cash value due to an increase in the basic plan notional amount, including those increases triggered by using the inflation protector option.

    Other Manulife products