Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more
Skip to main content Skip to notification content
Back

e-Statement and e-Notice Service

Manulife E Statement and E Notice Services

Opt for e-Statement and e-Notice Service (e-Service) with a few simple steps, you can enjoy 4 benefits!

In 2018 alone, as many as 70 million sheets of papers were consumed for various materials for communicating with MPF members in Hong Kong. That’s equivalent to cutting down 8,000 trees^. Opting for e-Service to help cut down on the use of paper and help conserve nature.

e-Alert notifications will be sent to you once an updated e-Statement or e-Notice is ready, so that you can grasp the latest information.

Log in to our customer website to view e-Statements and e-Notices anytime, anywhere.

e-Statements and e-Notices are retained for up to 27 months+. You can download and save documents for future reference.

For enquiry, please contact your Manulife Financial Advisor or call our Customer Service Hotline: (852) 2108 1388.

^ Source: ‘Concerted efforts to drive digital transformation of MPF’, Mandatory Provident Fund Schemes Authority, 2019.

For MPF products, e-Statement are retained for up to 27 months and e-Notice are retained for up to 12 months, depending on document type.