Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

Customer website – Existing user login guide

Logged in with ID / passport number or Manulife Customer Number (MCN) before

Logged in with Username before

Logged in with ID / passport number or Manulife Customer Number (MCN) before

Step 1 (of 5)
Welcome! To log in for the first time, please click here or “Login” in the upper right-hand corner, then select “Personal customer login”.

Click “Continue with ID / passport no.”.

Step 2 (of 5)
Enter your ID / passport number and date of birth for identity verification, then click “Continue”.

Read through the steps for authentication, then click “Continue”.

Step 3 (of 5)
Enter your registered email address or registered mobile number, then click “Send OTP”.
(Note: If you have not yet registered an email address or mobile number, please complete the Change of Contact Details Form and submit it to Manulife. Upon receipt of your completed form, we will update our records within 5 business days.)

Step 4 (of 5)
Enter your OTP, then click “Continue”.

Step 5 (of 5)
Enter your new username and password, then click “Confirm”.

Read the terms and conditions, then click “Agree” to confirm your acceptance.

Once you have logged in, you will be able to review and manage your account and policies, and receive other useful information and updates.

Logged in with Username before

Step 1 (of 5)
Welcome! To log in for the first time, please click here or “Login” in the upper right-hand corner, then select “Personal customer login”.

Enter your username and password, then click “Login”.

Step 2 (of 5)
Enter your ID / passport number and date of birth for identity verification, then click “Continue”.

Read through the steps for authentication, then click “Continue”.

Step 3 (of 5)
Enter your registered email address or registered mobile number, then click “Send OTP”.
(Note: If you have not yet registered an email address or phone number, please complete the Change of Contact Details Form and submit it to Manulife. Upon receipt of your completed form, we will update our records within 5 business days.)