Talk to our experts
Talk to our experts

Manulife has recently identified fraudulent SMS messages claiming to be from “Manulife” or “宏利”. These messages claim that the recipient has taken out a savings insurance policy and that a payment will be deducted from an account in the recipient’s name. They also provide a suspicious phone number and encourage the recipient to call for enquiries or cancellation. Please note that these SMS messages and their contents are fraudulent and were not issued by Manulife. 

If you receive any SMS message or link that appears suspicious or claims to be from Manulife, please do not reply to the message, call the phone number provided in the message, click on or open any links within the message, or provide any personal or financial information. Please delete the message immediately.

Manulife will only send SMS messages to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife".

In addition, Manulife will never ask customers to provide credit card details or any sensitive personal information via SMS, email or embedded links, nor will we make any time-limited payment collection arrangements through such channels.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

View more

Important Notice

Starting from 1 August 2026, our Customer Service Centre will introduce new service arrangements. For any enquiries regarding MPF or ORSO schemes, please call our Customer Service Hotline for assistance or to schedule an appointment via the hotline.

Member: (852) 2108 1388

Employer: (852) 2108 1234

View more

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife."
If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts.  If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more
Skip to main content Skip to notification content
Back

Manulife RetireChoice (MPF) Scheme

What is Manulife RetireChoice (MPF) Scheme?

Manulife (International) Limited (“Manulife”) and Allianz Global Investors (“AllianzGI”) formed a strategic alliance for their Mandatory Provident Fund (“MPF”) businesses on 23 November, 2020. Through this alliance, Manulife becomes the MPF scheme provider of Allianz Global Investors MPF Plan and renames it as Manulife RetireChoice (MPF) Scheme. AllianzGI will continue to be the scheme’s investment manager with its global investment expertise.

The scheme offers 13 constituent funds.

The investment team possesses global investment and research capabilities, expertise and full resources to seek more meaningful results to members.

Manulife RetireChoice (MPF)  Scheme has been onboarded to the eMPF Platform (“eMPF”) on 3 July 2025. For onboarding details, please refer to the below:

eMPF Communication Pack & Important Notice

 

To learn more information about eMPF, please visit:

eMPF hub

eMPF introductory webinars

 

Your trusted MPF partners

MPF scheme provider:Manulife (International) Limited
Investment Manager: Allianz Global Investors Asia Pacific Limited
Custodian and Trustee:Bank Consortium Trust Company Limited
System operator:The eMPF Platform Company Limited

Support

eMPF Platform enquiryeMPF customer service hotline(852) 183 2622
Office Hours:
Monday to Friday 9:00 am to 7:00 pm
Saturday 9:00 am to 1:00 pm
Sundays and Public Holidays: Closed
 eMPF postal addressPO Box 98929 Tsim Sha Tsui Post Office
 eMPF websitehttps://www.empf.org.hk/
 eMPF fax number(852) 3197 2988
 eMPF email addressenquiry@support.empf.org.hk
 eMPF service centres

Hong Kong Island:
Unit 601B, 6/F, Dah Sing Financial Centre, No.248 Queen's Road East, Wanchai, Hong Kong

Kowloon:
Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon

New Territories:
Suite 1802A, 18/F, Tower 2, Nina Tower, No.8 Yeung Uk Road, Tsuen Wan, New Territories

Office Hours:
Monday to Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 1:00 pm
Sundays and Public Holidays: Closed

 
Manulife RetireChoice (MPF) Scheme-related enquiry
(including enquiries related to the constituent funds and trustee’s service)

(Operated by Bank Consortium Trust Company Limited)
Manulife MPF Members’ Direct

(852) 2298 9000

Service Hours : 

Monday to Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Manulife MPF Employers’ Direct

(852) 2298 9098

Service Hours : 

Monday to Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Warning: Investment involves risks. Please refer to the MPF Scheme Brochure and Key Scheme Information Document (KSID) for details including risk factors, fees and charges of the scheme.