Hot Questions

If you are having trouble creating or logging into a Google account and can't continue using Fitbit, you can choose to connect to another fitness device. Generally, you can directly connect your smartphone as a fitness device without the need to purchase a new device:

• If you are an iPhone user, you can connect your iPhone or Apple Watch as a fitness device

• If you are an Android phone user, you can use your smartphone as a fitness device through Samsung Health.
  

How to connect to a different fitness device:

1. Click on “Profile” at the bottom right of the app screen
2. Click on “Fitbit”
3. Under “Change tracker to,” select to connect your new new choice of fitness device
   

If you have any questions or difficulty, please click here and select “MOVE Customer Service” from the menu to contact us.

Here's what you'll need to create a ManulifeMOVE account:

• Your e-mail address (with access to that e-mail)
• Your ID/ Passport number and Date of Birth (for Manulife Policy Insured).

For steps on how to create a ManulifeMOVE account, please check out below:

1. Open the ManulifeMOVE app
2. Select your region and language (you will have re-install the app if you select the incorrect region)
3. Tap on ‘Create a new account’
4. For Policy Insured of MOVE eligible policies, select 'I am the person insured of a ManulifeMOVE eligible plan'
5. Enter your ID/ Passport number and Date of Birth (as it appears on your policy), accept the terms, then tap 'Continue' to link your Manulife policy to ManulifeMOVE
6. Enter your e-mail and a password. Your password should be at least eight (8) characters, including;
   -     1x Upper case letter
   -     1x Lower case letter
   -     1x Number
   -     1x Special character
   -     Remarks : Context specific keywords, Repetitive or sequential characters that are 3 or more characters in length are not accepted (e.g. ‘ MOVE ‘, ‘Manulife‘ , ‘Username ‘, ‘aaa’ , ‘123’, ‘abc’, etc.)
7. Tap on ‘Verify Email’ and then enter the verification code sent to your e-mail

You can learn how much premium discount you can get through the following channels:

1. An eDM sent after the end of each tracking period 

2. Anniversary Statement for the eligible plan(s)

Please note:

• The premium discount is automatically calculated by the system and the statement will only show the discounted premium of the eligible policy instead of the net discounted amount.
• The eligible premium discount percentage (5%/ 7%/ 10%) and the eligible bonus premium discount amount (HK$750 or equivalent amount in USD) are listed under “Remarks” in the Anniversary Statement as indicated in the example below: 

In general, premium discounts are applied to the next renewal premium due for eligible plans. That means the eligible plans have to be effective for at least 12 months. Moreover, the premium discounts (5%, 7% or 10%) are calculated according to the accomplished average steps (5,000, 7,000 or 10,000 steps) of the policy's insured during the tracking period in the previous MOVE membership year.

Remarks: The calculation is the same no matter whether the Policy Owner and Insured of the eligible plan are the same person. If the policy’s ownership is changed, please email to us at move_hkenquiry@manulife.com for details.

In the ManulifeMOVE app, click on “Profile” → “Help Center” (scroll down to the bottom), and you will see “Activated” or “Not Activated” under “Account Information”.

After syncing your tracking device with your tracking device app (if applicable), MOVE will be able to display your progress. If you're having difficulty syncing with your tracking device app, or your data does not display in the ManulifeMOVE mobile app after syncing, please try the following troubleshooting tips:

1.  Are you connected to the internet? Ensure you're connected in order for ManulifeMOVE to receive data from your tracking device app.

2.  Do you have Bluetooth enabled? Go to Settings and make sure Bluetooth is turned on.

3.  Are you running the latest version of the ManulifeMOVE mobile app? Please ensure you download updates whenever notified to ensure the best performance from ManulifeMOVE.

4.  Are you using the latest operating system on your mobile? We advise you to keep your mobile phone's operating system up-to-date to ensure the best performance from ManulifeMOVE.

Fitbit users: Please also ensure that you have not revoked access for MOVE to share data with your Fitbit account, as this is difficult to reverse.

To link your Manulife Policy to your ManulifeMOVE account and activate your programme membership, you will need your ID/ Passport number and Date of Birth. You should be receiving an email with guide, once your eligible policy is approved and issued.

You can activate your MOVE account after you create an account on the app, or alternatively, by launching the app and going to 'Home' and tap on “Activate Now”.