Important Notice
Manulife Hong Kong and Macau has been alerted to a phishing email from the address "info@manuiife-hk.site". This email contains a link and a QR code that direct recipients to a fraudulent website with the domain "manuiife-hk.site", which pretends to be Manulife's official site and attempts to collect personal or credit card information from users.

We want to emphasize that this email and website are not owned, operated, or endorsed by Manulife. We take this matter very seriously and have reported it to Insurance Authority. We are coordinating with the regulatory body for further investigations. We reserve the right to take any necessary legal action.

If you have any doubts or believe you may have provided personal and/or credit card information to the email or website mentioned above, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts. If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Pre-assessment Service and Cashless Service

Cashless Outpatient Cancer Treatment Service

Cashless service that helps you prepare for cancer-related medical expenses

The battle against cancer is long and filled with challenges. Once you have been diagnosed with cancer and successfully claimed hospitalization or surgical benefits, you can also apply for Cashless Outpatient Cancer Treatment Service^* for the chemotherapy or radiotherapy you receive at a designated medical service provider. Through this service, we will pay the service provider the pre-authorized amount on your behalf, so you can undergo treatment with total peace of mind.

^*This service is exclusively available to ManuMaster Healthcare Series and ManuShine Healthcare Series, and Manulife Supreme VHIS Flexi Plan, Manulife Supreme Lite VHIS Supplementary Benefit, Manulife Supreme Medical Plan and Manulife Supreme Lite Medical Supplementary Benefit customers.

The content of this website does not contain the full terms of the policy, and the full terms can be found in the policy document. The ManuMaster Healthcare Series and ManuShine Healthcare Series are available as basic plans or supplementary benefits.

Appointment booking

Email hkcare@manulife.com with subject “Request for letter of identification – policy number XXX’ and provide the insured’s name for identification and eligibility check, and book an appointment with the designated service provider for a preliminary consultation

Pre-approval submission by preferred medical service provider

Complete the Pre-approval Form and submit through a preferred medical service provider

Pre-approval notification

The preferred medical service provider will be notified of the pre-approval result, and you will receive a confirmation letter showing the approved credit amount and out-of-pocket amount (if any) or the reason(s) for decline

Proceed to cancer treatment

Carry out the approved cancer treatment as scheduled; the insured is required to settle the expenses exceeding the approved credit amount and the out-of-pocket amount (if any) directly with the preferred medical service provider

Claim submission and assessment

Invoice(s) is/are submitted by the preferred medical service provider to us for settlement

Cashless Outpatient Cancer Treatment Service Customer Guide

Cashless Outpatient Cancer Treatment Service – Preferred Medical Service Provider List

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