Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

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Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

View more

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

View more

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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MPF

MPF Tax Deductible Voluntary Contributions Account

Monthly contribution

  

To set up autopay arrangement, please complete the Tax Deductible Voluntary Contributions Instructions and Direct Debit Authorization Form and mail to “Provident Funds Services, Manulife (International) Limited, 21/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong”.

Note:

  1. Please ensure sufficient funds in the bank account for contribution settlement. 
  2. Before receiving our written confirmation for the autopay setup arrangement, please settle your contributions by cheque.

Lump sum contribution

  

You can make the initial contributions by scanning the dedicated FPS QR Code through the mobile application provided by your designated bank.

Note:

  1. FPS payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. Please contact relevant parties for details.
  2. Applicable to application submitted via BuySimple.hk and initial contributions only.

  

Merchant Code 9351
Bill account no. 8-digit Sub-Scheme Number plus Billing Class Number “01”
For example: 12345678–1 or 12345678–01, please input as 1234567801
Payment method
  1. Pay by internet : www.ppshk.com
  2. Pay by phone  : Call 18031 (English)
  3. On Mobile Service: PPS Mobile App 

  

You can make MPF contributions through HSBC cheque deposit machines in Hong Kong. Selected locations of the cheque deposit machines also provide 24-hour service that could suit your business needs. Please prepare a crossed cheque payable to "Manulife Provident Funds Trust Company Limited" and write down your member account number on the back of the cheque*.

Please input below information to complete the contribution payment:

Category for payment

Other companies

Merchant for payment Manulife MPF
Bill type 02 MPF – Tax-deductible Vol. Contribution
Bill account number

8–digit Member Account Number plus Billing Class Number “01”

For example: 12345678–01, please input as 1234567801. 

After the deposit, you can get a comprehensive advice with cheque image, cheque amount and deposit account name for your record.

Once your cheque has cleared, the date you deposited your cheque will be recorded as the date of your contribution.

*Payment will be processed based on the details input by customers via the machine.

Alternatively, you may mail the cheque with a completed Tax Deductible Voluntary Contributions Instructions to our administration office. Please note that the mail drop date or postage stamp date is not treated as the receipt date by Manulife, please reserve sufficient time for mailing, at least a few days is recommended.

Note:

  1. Post-dated and electronic cheques are not accepted.
  2. Please submit contribution payment directly to Manulife. DO NOT submit cheque and document via MPF intermediaries as it is not an official submission channel.