Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Regarding MPF cold calls, please click here to learn more.

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

Macau Payment Detail

Electronic payment

Bank of China Internet banking

Applicable policy currency	HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency	HKD / MOP / USD / RMB
Bill account no.	10-digit Policy Number (You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)
Payment type	Initial Premium / Renewal Premium

You may choose to settle the premium with your bank account through internet banking services. Payment or transfer limit is subject to a daily transaction limit as determined by different banks and individual account settings. If you have any enquiries, please contact your bank.

Autopay

You can settle your premium payment by autopay through your bank account.

Bank Account (HKD / MOP):

Applicable policy currency	HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency	HKD
Payment type	Renewal Premium

▪ Paper form submission

For other customer holding a bank account in HKD/MOP to set up an autopay, please complete the Direct Debit Authorization (DDA) Application or contact your insurance advisor for enquiry.
To update the autopay arrangement, please complete the Autopay Arrangement Form.

Self-service payment

JETCO ATM (Via Bank Account only)

Applicable policy currency	HKD / USD / RMB / AUD / CAD / GBP / SGD
Payment currency	MOP
JETCO Merchant code	102
Merchant type / name	Insurance / Manulife (INT’L) Ltd
Bill account no.	10-digit Policy Number (You may find the Policy Number from the policy statement, notice or by Logging in to Manulife customer website.)
Payment type	Renewal Premium

Cheque or Bank Draft by mail

Payable to	Manulife (International) Limited
Deliver to	G.P.O. Box 3108, Macau
Payment type	Initial Premium / Renewal Premium

Please write down the Policy Owner's Name and Policy Number on the back of cheque / bank draft.

Bank draft must be accompanied by a receipt from the issuing bank showing the name of the purchaser.

For HKD policies, we only accept MOP/HKD cheques or MOP/HKD bank draft issued by banks in Macau, HKD cheques or HKD bank drafts issued by banks in Hong Kong.
For USD policies, we only accept
o MOP / HKD cheques and MOP / HKD bank drafts issued by banks in Macau or Hong Kong, or
o USD cheques and USD bank drafts issued by banks in Macau or Hong Kong or United States.
For other foreign currency policies, we only accept
o MOP / HKD cheques and MOP / HKD bank drafts issued by banks in Macau or Hong Kong.

Customer Service Centre

Customer Service Centre

Address	Avenida De Almeida Ribeiro, No.61, Circle Square, 14 andar A, Macau
Service hour	Monday to Friday : 9:00 am - 5:30pm Saturday, Sunday and Public Holiday : Closed
Payment type	Initial Premium / Renewal Premium

Acceptable Payment: MOP/HKD Cash or USD 100 dollar Note, Cheque, Bank Draft, Cashier’s Order.
Bank draft must be accompanied by an official receipt of the issuing bank showing the name of the purchaser.

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Macau Payment Detail

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