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Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

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Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife provides life insurance to HIV+ individuals as part of its drive to build an inclusive and equitable society

For Immediate Release

June 2, 2022

TSX/NYSE/PSE: MFC     SEHK: 945

HONG KONG – Manulife Hong Kong today announced the offering of individual life insurance coverage1  to customers who are diagnosed with Human Immunodeficiency Virus (HIV). This breakthrough in underwriting means HIV-positive customers in Hong Kong and Macau will be able to apply and be covered by life insurance with Manulife Hong Kong, ensuring financial security for their loved ones and families.

The company also announced that it will allow an expanded definition of family as beneficiaries for policies and accept same-sex partners to purchase life insurance policies for their loved ones where insurable interest exists.

"We are proud and excited to raise the level of protection for the LGBT+ community and other underrepresented individuals, especially so during Pride Month. The definition of family has evolved significantly over the last few years, and it is important that we acknowledge this, so that care and support can be preserved for all our loved ones,” said Danny Lee, Chief Product Officer of Manulife Hong Kong and Macau. “At Manulife, we work hard to build an inclusive and equitable society, and this announcement underscores our commitment to the cause.”

Under the expansion, same-sex married partners can now purchase life insurance policies for their loved ones. Manulife customers in Hong Kong and Macau can also name policy beneficiaries from an expanded list of family members, including their sibling, grandparents, grandchildren, parents-in-law, stepchildren, same-sex partners, legal guardians and more. The new arrangement will be applicable to all Manulife products from June 20, 2022.

Manulife is on a mission to modernize traditional underwriting policies and increase the accessibility of life insurance products and services for customers in Hong Kong and Macau, who may not have been adequately covered under insurance previously. By offering life insurance for HIV-positive Manulife customers, Manulife is proud to evolve its strategy to align with the recent advancements in healthcare, which enable HIV-positive individuals to live a healthy life with a normal life expectancy. Manulife’s announcement means that HIV-positive customers aged between 30 and 65 who meet its criteria, are eligible for individual life insurance coverage up to USD$1 million.

“This breakthrough in policy underwriting takes us one step further towards modernizing insurance and providing protection for people who need it the most. With every initiative in our work, we strive to make decisions easier and lives better. We are glad to take the lead in making life insurance a possibility for HIV+ individuals in Hong Kong and Macau and to offer them a greater level of security and comfort,” added Mr. Lee.

 

The new launches relate to two key areas of focus within Manulife’s Impact Agenda –empowering sustained health and well-being to support the journey towards a better life as well as driving inclusive economic opportunities to create a more even playing field for all. Manulife was the first insurer to underwrite life insurance applications for people living with HIV in Canada and US. In 2020, the Group announced it would invest more than US$3.5 million to promote diversity, equity and inclusion in the workplace and community. In recognition of the Group’s effort to support gender equality, Manulife has been named under Bloomberg's 2022 Gender-Equality Index for the fourth consecutive year.

Note:

  • Declaration by the policyholder and additional document maybe required for the expanded relationship.

About Manulife Hong Kong

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.

About Manulife

Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our global wealth and asset management segment, we serve individuals, institutions, and retirement plan members worldwide. At the end of 2021, we had more than 38,000 employees, over 119,000 agents, and thousands of distribution partners, serving over 33 million customers. Our principal operations are in Asia and Canada, and the United States, where we have served customers for more than 160 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. In the previous 12 months we made CAD$32.7 billion in payments to our customers.

Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.

 

1. Basic plans only, excluding term life, critical illness and medical insurance products.