Manulife Hong Kong Expands its Designated China Hospital Network

HONG KONG – Manulife Hong Kong announced today the expansion of its Designated China Hospital Network from 1,700 to over 3,000 listed hospitals across Mainland China. This makes Manulife the market leader¹ with the most extensive coverage of these hospitals, and the first² life insurance company in Hong Kong to provide its customers with a network that covers all of China's Grade III public hospitals. The expansion aims to meet the growing demand for health and protection services following the full reopening of borders between Hong Kong and the Mainland China.

Manulife's expanded network now covers all Grade IIIB and IIIC public hospitals, in addition to the previous coverage of all Grade IIIA public hospitals. Located in almost 300 Mainland cities, these hospitals are widely recognized in China's three-tier system for providing top-tier public medical care, featuring experienced medical staff, professional specialist care, and advanced medical equipment. By providing customers access to this network, Manulife ensures they have easy access to the best medical and healthcare services available across the country.

In addition, the expanded network covers a selection of Grade I and Grade II public hospitals, as well as private hospitals, providing customers access to comprehensive medical services with extra geographical convenience. It offers a wide range of services including acute injuries treatment, vaccination arrangements, preventive care, chronic disease management, specialist care services, rehabilitation, traditional Chinese medicine treatment, and medical check-ups.

Carrie Tong, Chief Operations Officer of Manulife Hong Kong and Macau, said: “We are proud to be the first life insurer in the market to cover all Grade III public hospitals in our expanded network. Our network leads the market with the most extensive coverage of hospitals in the industry. The expansion demonstrates our strong commitment to catering to the diverse healthcare needs of customers residing in, or travelling to, Mainland Chinese cities, offering them access to a wide range of medical specialties and treatment options.”

Enhanced pre-approval cashless service to offer extra convenience

Manulife is also working to expand its pre-approval cashless service partner network, which will cover over 3,100 hospitals across major cities in Mainland China. Upon pre-approval, customers are not required to pay up front as the billing will be directly settled by Manulife. This allows customers to focus on treatment and recovery without worrying about medical bills and to better budget their medical costs.

For more details about the ‘Designated China Hospitals Network’, please refer to Manulife Hong Kong’s website.

¹ Based on a comparison of the List of Designated Hospitals in Mainland China launched by Manulife and similar lists released by major life insurance companies in Hong Kong, the number of hospitals in Mainland China covered by Manulife is the highest in the market as of May 1, 2023.

² Based on a comparison of the List of Designated Hospitals in Mainland China launched by Manulife and similar lists released by major life insurance companies in Hong Kong as of May 1, 2023.

About Manulife Hong Kong

Manulife Hong Kong has been a trusted name for more than 125 years. Since our operations started in Asia in 1897, we have grown to become one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to about 2.5 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited.

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our Global Wealth and Asset Management segment, we serve individuals, institutions, and retirement plan members worldwide. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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