Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

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Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30pm on Tuesday, December 24, for Christmas Eve, and on Tuesday, December 31, for New Year's Eve.

View more

Important Notice
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.


Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly.  Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

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Manulife announces 21 senior agency promotions
in recognition of their leadership and outstanding performance  

For Immediate Release

April 22, 2021

TSX/NYSE/PSE: MFC     SEHK: 945

Hong Kong – Manulife has promoted 21 agency leaders in Hong Kong and Macau in recognition of their outstanding performance and contribution to the Company’s continued success. This is a further testament to Manulife's ambition to accelerate agency growth and expansion.

Ivan Chan, Vice President and Chief Agency Officer, Manulife Hong Kong, said: “It is with great pleasure that we announce the promotion of 21 agency leaders at Manulife Hong Kong and Macau. They have been leading their teams to serve customers with personalised solutions and financial planning services. We are incredibly proud of our over 10,000 strong agency force, which has always been our core distribution channel and contributed 70% of our total annualized premium equivalent (APE) sales in 2020. They are all part of the Manulife winning team that’s committed to making our customers’ lives every day better.”

Chris Lo has been promoted to Regional Director. Mr. Lo joined Manulife in March 2004 and has since demonstrated his excellent leadership over the years, leading to his promotion in 2016 to Senior District Director. A frequent qualifier for overseas conferences, Mr. Lo has won a host of awards from the Company, including Senior District Director of the Year – Highest Growth Award (Direct) – 2nd Runner-up in 2018, the Champion of Senior District Director of the Year – Highest Production Award (Senior Agency Leader Award) in 2020, and the 2021 MDRT District Award. He has also garnered various industry leadership awards, such as GAMA's FLA and IMA awards, IDA-Manager Category awards, and the CIA500 Crown of Laurel Award.

Finsen Choi has been promoted to Regional Director. Since joining Manulife in 2018, Mr. Choi's notable determination in developing his team has seen him advance through the management ranks, resulting in his promotion to Regional Director in less than three years’ time. Well known for his accessible and communicative leadership style, he has played a pivotal role in motivating and nurturing many young and talented managers. His remarkable achievements have won him a host of awards from the Company, including the Champion of the Senior District Director of the Year in productivity (Direct), growth (Direct), and recruitment (Direct) in 2020, and the 2020-21 MDRT District Award. Mr. Choi is also a winner of many industry awards, such as IDA-Manager Category awards and GAMA's FLA, IMA and MAA awards.

There were promotions also for other senior agency leaders in recognition of their contribution to the Company’s growth. Henry Chow, Monita Ng, Dennis Wai, Fei Law, Carolina Dos Santos, Garvin Siu, and Sammy Chan have been promoted to Senior District Director.

Promoted to the position of District Director were: Chun-Ling Ho, Philip Cheng, Ricky CM Cheung, Mervin Chow, Carrie Chu, Stanley Wong, Don Ko, Sam Wong, Pen Or, Daniel Wong, Marco Yu, and Jones Wong.

Photos of new Regional Directors at Manulife Hong Kong’s agency force:

Chris Lo

Finsen Choi

About Manulife Hong Kong

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had C$1.3 trillion (HK$7.9 trillion) in assets under management and administration, and in the previous 12 months we made C$31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.