Manulife Macau among the first wave of insurers to launch 'Virtual Face-to-Face' agency sales platform

Further to the rolling out of our Non-Face-to-Face application approach (nF2F) for Macau agents in July 2022, we are pleased to announce the launch of a 'Virtual-Face-to-Face' (vF2F) agency sales platform in February 2023 for all of Manulife’s individual insurance products in Macau, including investment-linked assurance schemes, making us among the first wave of insurers to do this in the market. 

With this insurtech solution, both new and existing customers can virtually meet with Manulife’s agents via highly secure video chat and purchase a wide range of Manulife individual insurance products.  Manulife’s Virtual Face-to-Face sales solution enables customers and agents to discuss financial needs and product benefits through the use of video conferencing and screen sharing via an encrypted network. In addition, to protect the interests of customers,

(i)          our servicing agents will present their name cards disclosing their identity and capacity as Manulife’s agents during the audio recording; and

(ii)         premium payment instructions are clearly specified in the premium notices issued by Manulife, and customers should refer to these notices to find out how to make payments for premiums.

In case of any queries about the identity of our servicing agents or premium payment methods, please feel free to call our customer hotline at (853) 8398 0383 or email us at service_ma@manulife.com.