Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

Please note that our Customer Service Hotlines and Customer Service Centres will close early at 12:30 pm on Wednesday, December 24 (Christmas Eve), and Wednesday, December 31 (New Year’s Eve).

Two-factor Authentication for Personal Login

2019/9/16

We are committed to bringing you a secure online experience. This November, we will launch two-factor authentication to enhance the security of your personal online account.

What this means for you

Starting November 2019, whenever you log in to our website, in addition to your password, you will need to input a one-time PIN (OTP), which will be sent to your registered email address or by SMS to your registered mobile number.

Please keep your contact information up-to-date

To ensure continued access to our online services, please update your mobile number and email address by one of the following means:

Log in through our website and go to the “Account Setting” page to update contact information; or
Complete and return the Change of Contact Details Form to us by fax or by mail.

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Two-factor Authentication for Personal Login