Corporate Social Responsibility

Health and Well-being

As a health expert, Manulife believes that we can make a difference for our community by using our expertise and mobilizing our networks and resources in this regard. A key focus of our commitment is empowering sustained health and well-being. We have made a consistent effort to engage our employees and the community to move more and enjoy better heart health.
 

“MOVE for GOOD” Challenge

This charity initiative under ManulifeMOVE motivated members to share their humanity by exercising. ManulifeMOVE members had collectively walked 1.9 billion steps in 2021, feeding 2,200 festive meals to those in need, donating 1,000 pairs of sports shoes to under-resourced children, and distributing 1,000 mini-heaters to the elderly living alone with the help of Manulife volunteers.

Environment

Manulife is committed to accelerating a sustainable future for our stakeholders and for future generations to live and grow up in. In addition to getting hands on much needed conservation work, we are making strides to reducing paper use in our business process.

‘Go Paperless’ Education Aid Program

To encourage our MPF members to opt for e-Statement and e-Notice services (‘e-services’) and help reduce paper usage while offering better e-learning opportunities for Hong Kong's under-resourced students, Manulife MPF teamed up with St. James’ Settlement in February 2020 to launch the ‘Go Paperless’ Education Aid Program.

Improved learning conditions

With this program, over 36,000 of our MPF members were motivated to opt for e-services. As a result, we donated 400 brand new iPads* to needy students from 13 local primary schools in May 2020 to ease the learning challenges they faced due to the lack of necessary digital tools. 

Enhanced learning opportunities

We invited under-resourced students in local primary schools to a series of workshops on AI and financial literacy. In December 2021, two STEM Experiential Field Trips to Cyberport were organized to give students a unique first-hand experience of AI technology.

Better environment protection

Opting for e-services can help cut down on the use of paper and help conserve nature. In 2018 alone, as many as 70 million sheets of papers were consumed in Hong Kong for various materials for communicating with MPF members in Hong Kong. That’s equivalent to cutting down 8,000 trees^{^}!

^* iPad is a registered trademark of Apple. Inc. registered in the U.S. and other countries.
^{^} Source: ‘Concerted efforts to drive digital transformation of MPF’, Mandatory Provident Fund Schemes Authority, 2019.

Green Power Hike

Manulife has supported the Hong Kong Federation of Insurers (HKFI) Cup of Green Power Hike for 18 consecutive years. For 2021 and 2022 (virtual versions), our team achieved the longest cumulative distance for each year (a combined total of about 3,547km) with the most participants in the HKFI Cup.

Digitization

We are digitizing our key operations for the benefit of our customers and the environment. Our claims submission processes have also been digitized to reduce the use of paper. Now, claims can be submitted in as fast as one minute and digitally on ClaimSimple.hk. Each year, this initiative helps save about 400,000 sheets of A4 paper.